At Vivante, we value your satisfaction and strive to provide you with high-quality products. If for any reason you are not entirely satisfied with your purchase, you have the right to return the item(s) within 14 days of receiving your order. This return period is in compliance with the Kuwaiti law governing consumer rights.
Eligibility for Returns:
To be eligible for a return, the item(s) must be unused, in its original packaging, and in the same condition as when you received it. Any accompanying documentation, tags, labels, or accessories should also be included.
If you wish to initiate a return, please follow these steps:
- Contact our customer service team via phone or email within the 14-day return period to notify us of your intention to return the item(s).
- Our customer service team will provide you with instructions on how to proceed with the return, including any required documentation and the return address.
- Carefully package the item(s) in its original packaging, ensuring it is securely protected for transit.
- Ship the item(s) back to us within the 14-day return period. You are responsible for the cost of return shipping.
Once we receive the returned item(s) and verify their condition, we will initiate the refund process. Refunds will be processed using the same payment method that was used for the original purchase. Please allow up to [X] business days for the refund to reflect in your account. Please note that shipping fees are non-refundable.
Certain items are not eligible for return, including but not limited to:
- Items that have been used, damaged, or altered.
- Items without their original packaging or missing accessories.
- Personalized or custom-made items.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving your order. We will provide instructions on how to return the item, and we will cover the return shipping costs. Upon receipt of the damaged or defective item, we will either issue a replacement or initiate a full refund, according to your preference.
If you have any questions or concerns about our return and refund policy, please don’t hesitate to reach out to our customer service team:
We are committed to ensuring your satisfaction and complying with Kuwaiti consumer protection laws.